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How to notify the team when a Case, Return or Parts Request is created

Under Settings - Business Rules you'll find the Team Notify options:

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You can create a new business rule to notify the team when a Case, Return or Parts Request is created. Here's an example of a Return Notification. To create, click the "New Return Notification" button and choose the condition(s). Then choose the action(s). You can send notifications to All Active Users or choose individual users. 

 

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Lastly, click Save to save the business rule. 

 

 

 

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