We are currently experiencing an outage. We're aware of the problem and are working to fix it.
Maintenance Alert: SupportSync will be performing scheduled maintenance on 12/16/2023 between 11PM and 12PM PST. During this time period, SupportSync may be unavailable.
FedEx is currently experiencing an outage. They're aware of the problem and are working to fix it.
UPS Shipping: Action Required for your Account. UPS Now Requires OAuth 2: [See Latest UPS Setup Instructions]
FedEx Shipping Error: "ERROR: [1000] Authentication Failed."   [Click here for latest info]

SupportSync Product Tour

SupportSync Product Tour

To support your products effectively, you need more than just ticketing software. SupportSync brings all your team members together so you can provide the best service possible to your customers.

Always have a clear picture of your customers' service history, including cases, returns, and parts requests. Our customer portal makes it easy for your customers to contact you and get status updates. We also offer a full-featured returns app for the Zendesk CRM platform.

Our RMA software helps small to medium-size businesses handle product returns in an efficient, customer-friendly way. Track returns, quickly view customers' service history, and get real insight on why your products are coming back and how your team is performing.

Integrated shipping tools allow you to print labels and packing slips from your Endicia (USPS), UPS, or FedEx accounts, create and send prepaid labels, print labels for single shipments, or run a batch process for multiple shipments without ever leaving the SupportSync application.

https://www.supportsync.com/videos

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