ERROR: [1000] Authentication Failed.

Explanation

In the past, FedEx shipping in SupportSync required only an Account Number and Meter Number, but now FedEx requires that all shippers obtain their own API credentials and also complete a Label Certification process. 

If you have NOT entered an Authorization Key and Password for your FedEx carrier account as shown below, then you SHOULD receive an Authentication error: 

 

To fix this error, please follow the instructions outlined in the new FedEx Setup Guide:

--- See this article on how to setup FedEx Shipping ---

We're working with FedEx to clarify the procedures of the FedEx Label Certification process so we can provide better support for you. We'll keep providing updates.

Support for FedEx Web Services

If you still get the error even after obtaining API credentials:

ERROR: [1000] Authentication Failed.

Please call FedEx Web Services support and provide them with your Account Number, Meter Number and Contact / Address information. 

They can view your transactions and tell you WHY an error is being generated.

1 [phone] (when prompted, say "web services")

https://www.fedex.com/en-us/api/get-support.html

Thanks for your understanding and continued patience regarding this matter. 

*For FedEx label needs, please consider using FedEx Ship Manager or FedEx.com while you work to pass the label certification. 

*UPS and USPS authentications are completely unrelated to this and not effected by this FedEx issue.

History of Issue

11/4/2022 

We completed changes to support ZPL printing mode for FedEx Label Certification.

We complete changes to support printing Air Waybill for FedEx Label Certification.

10/15/2022 

We completed changes required to support 4-Factor Authentication for FedEx.

We updated the instructions for setting up FedEx Shipping here: 

--- See this article on how to setup FedEx Shipping --- 

10/12/2022 

We were contacted by a manager at FedEx Web Services support. 

FedEx informed us that a change has been made discontinuing 2-factor identification.

The cause of the error is lack of Label Certification and API Keys for each client shipping. 

10/11/2022 

Reports of the error came in again. This time, we could duplicate the error. 

On this date, it looks to have been DOWN from 8:32AM PST to 2:00PM PST. 

Then it was UP for a while, but verified DOWN again at 8:00PM PST. 

We called FedEx Web Services support and spoke to multiple people.

We found that it looks like something is changing in how the FedEx API handles authentication. 

This issue particularly affects us since we are a SaaS company and handle multiple clients.

We verified with FedEx support that authentication credentials failing today did work before. 

This issue was ESCALATED in 2 tickets and FedEx support is supposed to get back to us.

It's possible we may need to change something on our end. If so, we'll do that ASAP.

10/10/2022

Reports of this error started coming in on the morning of 10/10/2022. 

By the time we started troubleshooting the error with FedEx, the system was working.