Logo
Submit a request Sign in
We are currently experiencing an outage. We're aware of the problem and are working to fix it.

[Click here for Latest Info on Service Outages]

Recent Service Interruption on 2/4/2025: We are currently functioning normally.

[Click here for Latest Updates on Service Interruptions]

Maintenance Alert: SupportSync will be performing scheduled maintenance on 12/16/2023 between 11PM and 12PM PST. During this time period, SupportSync may be unavailable.
FedEx is currently experiencing an outage. They're aware of the problem and are working to fix it.
There is currently a problem sending to the YAHOO.COM domain. Yahoo servers are blocking our emails to customers. We're aware of the problem and are working to fix it.

UPS Shipping: Action Required for your Account. UPS Now Requires OAuth 2: [See Latest UPS Setup Instructions]
FedEx Shipping Error: "ERROR: [1000] Authentication Failed."   [Click here for latest info]
  1. SupportSync Help Portal
  2. Knowledge Base

Knowledge Base

Follow New articles New articles and comments

  • ★ Setting up FedEx Shipping
  • ★ ERROR: [1000] Authentication Failed.
  • ★ Data Erasure Requests
  • ★ About Serial Number Tracking & Testing
  • ★ How do I setup a custom email address for notifications?
  • Yahoo Blocking SupportSync Emails
  • Why do Tokens expire?
  • Contacting SupportSync Clients
  • Completing a Return when Product Not Received
  • Error: "Out of Memory."
  • Action Groups Return Center
  • Error: SupportSync requires Full Name
  • Making Test Items Product-Specific
  • Using Custom Fields in Email Templates
  • Error: [61501] Account ID xxxxx is invalid.
  • Changing Shipment Date
  • 2209: ERROR: Inactive customer account
  • FAILURE: [1000] General Failure creating FedEx Test Labels
  • Return Center is not shown in Zendesk app
  • Change a Return to "Ship Only" from "Standard Return"
  • Error: Products per category limit reached.
  • Labels are automatically voided during shipping.
  • UPS CampusShip
  • The Rate shown for UPS Intl Shipments is lower than the actual Charge
  • Reminder Messages to Customers
  • Zebra Barcode Error on FedEx Air Waybill
  • Label Type: Normal and ZPL
  • AuthenticationError:[250007] The UserId is currently locked out, please try again in 30 minutes.
  • FedEx Residential Charges on Prepaid Label
  • Printing extra fields on shipping labels
  • 1
  • 2
  • 3
  • 4
  • 5
  • ›
  • »
SupportSync.com | Smarter returns, happier customers