We are currently experiencing an outage. We're aware of the problem and are working to fix it.
Maintenance Alert: SupportSync will be performing scheduled maintenance on 12/16/2023 between 11PM and 12PM PST. During this time period, SupportSync may be unavailable.
FedEx is currently experiencing an outage. They're aware of the problem and are working to fix it.
UPS Shipping: Action Required for your Account. UPS Now Requires OAuth 2: [See Latest UPS Setup Instructions]
FedEx Shipping Error: "ERROR: [1000] Authentication Failed."   [Click here for latest info]

AuthenticationError:[250007] The UserId is currently locked out, please try again in 30 minutes.

 

This error comes from UPS:

 

"AuthenticationError:[250007] The UserId is currently locked out, please try again in 30 minutes."

 

The wrong password has been used too many times and the account has been locked. 

 

Make sure you can login to UPS.com with the same Account Number, UserId and Password combination that is entered in SupportSync under Admin - Return Centers - Carrier Accounts. 

 

*The UserId and Password are CASE SENSIVITE.

 

If the Account Number, UserId and Password combination work for UPS.com then they should work for the UPS API, which is what SupportSync uses to communicate with UPS. 

 

*Make sure to wait until the lockout period is over before trying the Account Number, UserId and Password in SupportSync.

 

 

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