If you've received an email from SupportSync, it was sent to you by a company that is using our software to manage their product returns.
You can see a partial list of companies that use SupportSync here: Our Users.
We would ask that you contact that company for your Data Erasure Request, as they are the CONTROLLER of your data, whereas we are the PROCESSOR of your data.
DATA CONTROLLER: The data controller determines the purposes for which and the means by which personal data is processed. This is the company that sent the email and processed your product return.
DATA PROCESSOR: The data processor processes personal data only on behalf of the controller. The data processor is usually a third party external to the company. SupportSync is a data processor.
The controller is the company responsible for Data Erasure Requests from end users. That is the company that used our software to process a product return for you.
Please contact that company when requesting Data Erasure.
Thank you.
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