Serial Number Tracking
When the 'Track Serial Numbers' option is set for a Brand, serial numbers (SNs) will be Required for return products and tracked. The Testing module also becomes available to test products.
Can Serial Numbers be Optional?
Yes. There is a SN optional feature. Contact us to enable it for you.
Serial Number Optional Feature
- Serial Numbers will not be required for Receiving or Shipping.
- The number of SNs entered need not match the Quantity specified, but can't be greater.
- Serial Numbers will still be required for Testing.
Serial Numbers & Testing
All products to be tested require a Serial Number. This is because the system needs a Unique ID for each unit to assign it a Test Result. *Auto-Generation of SNs is a separate feature.
When No Serial Number is Available
For products that don't have a SN, we suggest entering "SND-" followed by the RMA#:
SND-RA24051286
For multiple SNs, each must be Unique
SND-RA24051286-1, SND-RA24051286-2, SND-RA24051286-3, etc.
Serial Number Uniqueness
SNs are unique over Products. So, a SN can exist only once for a particular product:
SN: 12345, Product: MFP-2090.
However, the same SN could exist for a different product: SN: 12345, Product: AFP-12
Serial Number Testing Status
The following is a list of possible testing status for a SN:
- Untested (Has not been tested)
- Passed (Was tested and passed)
- Failed (Was tested and failed)
Serial Number Location
The following is a list of possible location for a SN:
- Reference (Has been entered on a return as reference)
- In House (Has been received)
- Shipped (Has been shipped)
The location for SNs is automatically changed by the system in the following scenarios:
| Action | Location |
| SN is entered | Reference |
| SN is received | In House |
| SN is shipped | Shipped |
Serial Number Control
Serial Number Control is designed to prevent entering the same SN on more than one return during returns processing. The system will display an error under the following conditions:
| Error Conditions |
| SN is entered as Receiving that already exists on another return as Receiving or In House. |
| SN is entered as Shipping that has already been shipped and not received. |
| The same SN is entered as both Receiving and Shipping on a return where the Action is 'Replace'. |
| SN is entered as shipping while the Testing Status is 'Failed'. |
| Attempting to delete the SN of a product that has been received or shipped. |
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