Knowledge Base
- How to cancel a return that has been received or shipped
- Printing multiple shipping labels for shipments with more than one box
- Error in Shipping: "[163] Error parsing XML data."
- Adding custom text to the New Request page
- Products are not available for selection
- Attaching Files to Cases, Returns and Parts Requests
- USPS Shipping Errors
- Case Comment Types & Marking a Case Replied
- How to create articles to display on the customer portal
- Importing Customers
- UPS Setup Information
- "Access Violation" Error Printing Labels
- Missing or invalid shipper number [120100].
- How to Use Cases
- Adding Case Types
- Creating New Customers
- Error: This Zendesk user's name is not valid for use with SupportSync.
- Zebra Printer Error "The Printer Name doesn't exist"
- About the Customer Portal
- HTTP protocol error. 500 Internal Server Error.
- Using SupportSync for Bulk Returns
- Parts/Accessories - Included VS Not Included
- How to Disable Printing of Packing Slips
- International Options - Countries, Currencies & Time Zone
- Creating & Viewing a Return in Zendesk
- Creating Products
- Creating User Accounts
- FedEx Meter Number
- Addresses are sometimes abbreviated upon saving
- Importing Products