You can add custom text to the New Request page on the portal to remind customers to enter information specific to your organization. In this example we're alerting customers to attach their proof of purchase when submitting a new request:
To accomplish this, the following custom HTML is added to the REQUEST element under Settings - Portal:
To provide styling for the custom HTML, the REQUEST PAGE section of the CSS file is used:
Contact us with any questions about how you can improve the efficiency of your operation with this feature.