We are currently experiencing an outage. We're aware of the problem and are working to fix it.
FedEx is currently experiencing an outage. They're aware of the problem and are working to fix it.

Creating User Accounts

Creating a New User

Click the Admin folder and the All Users drop-down appears. Click the New User button.


  1. Create the Name, Email, Username and Password.
  2. Set the appropriate Access Level rights Understanding Access Levels
  3. Check the "Process Returns & Parts Requests " box if the user will be receiving, shipping, processing and/or testing returns or parts requests. Otherwise, do not check this box. 
  4. Click the "Save" button

 Then, click on the Application Settings in the left hand column

On this page, you can...

  1. Reset the users password
  2. Change access levels
  3. Set which of your Brands the user can access
  4. Set which of your Return Centers the user can access 
  5. Change the user Status (Active/Inactive)

Save & Exit


Have more questions? Submit a request