Understanding User Access Levels

The chart below shows feature availability by Access Level and Processing Capability. User and Manager are access levels. Processing access is set with the option "User permitted to process returns and parts requests." in User Setup. 

*Only Managers and Admins have access to the features: Advanced Replacement, Prepaid Labels and All Return Types.

Feature	User Access	Manager Access	Processing Access
Settings Menu (Add products, categories, configure the customer-facing site)		Yes
Reports Menu (Run reports and download CSV files)		Yes
Receive and Ship returns and parts requests			Yes
Process prepaid labels			Yes
Edit Completed returns and parts requests	Yes	Yes
Select Return Types other than the default of "Ship & Receive"		Yes
Select Carriers other than the default for returns and parts requests		Yes
Select Advance Replacement option for returns		Yes
Select Prepaid Label option for returns		Yes
Reset confirmed Prepaid Labels so that a new one is issued			Yes
Flag returns and parts requests	Yes	Yes	Yes
Un-Flag returns and parts requests			Yes
Testing: Enter Serial Numbers and Test Results			Yes
Import new returns and parts requests from CSV files		Yes
Import tracking numbers and shipping data from CSV files			Yes