The chart below shows feature availability by Access Level and Processing Capability. User and Manager are access levels. Processing access is set for each user with the option "User permitted to process returns and parts requests." in user setup.
Feature | User Access | Manager Access | Processing Access |
Settings Menu (Add products, categories, configure the customer-facing site) | Yes | ||
Reports Menu (Run reports and download CSV files) | Yes | ||
Receive and Ship returns and parts requests | Yes | ||
Edit Completed returns and parts requests | |||
Select Return Types other than the default of "Ship & Receive" | Yes | ||
Select Carriers other than the default for returns and parts requests | Yes | ||
Select Advance Replacement and Prepaid Label options for returns | Yes | ||
Reset confirmed Prepaid Labels so that a new one is issued | Yes | ||
Flag returns and parts requests | Yes | Yes | Yes |
Un-Flag returns and parts requests | Yes | ||
Testing: Enter Serial Numbers and Test Results | Yes | ||
Import new returns and parts requests from CSV files | Yes | ||
Import tracking numbers and shipping data from CSV files | Yes | ||
Comments