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Understanding User Access Levels

The chart below shows feature availability by Access Level and Processing Capability. User and Manager are access levels. Processing access is set for each user with the option "User permitted to process returns and parts requests." in user setup. 
 
Feature User Access Manager Access Processing Access
Settings Menu (Add products, categories, configure the customer-facing site)   Yes  
Reports Menu (Run reports and download CSV files)   Yes  
       
Receive and Ship returns and parts requests     Yes
Edit Completed returns and parts requests      
       
Select Return Types other than the default of "Ship & Receive"   Yes  
Select Carriers other than the default for returns and parts requests   Yes  
Select Advance Replacement and Prepaid Label options for returns   Yes  
Reset confirmed Prepaid Labels so that a new one is issued     Yes
       
Flag returns and parts requests Yes Yes Yes
Un-Flag returns and parts requests     Yes
       
Testing: Enter Serial Numbers and Test Results     Yes
       
Import new returns and parts requests from CSV files   Yes  
Import tracking numbers and shipping data from CSV files     Yes
       
 
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