Knowledge Base
- CSS Changes for Custom Fields on the Portal
- About Custom Fields
- UPS Error: AuthenticationError [250002]
- Changing the Return Center for a Return or Parts Request
- Generating Customs Docs / Commercial Invoice
- Zendlesk App Permissions and Shipping Options
- Label Printing Software and Issues (Pre-4/1/2020)
- Auto Process
- HardError:[120502] InvoiceLineTotal MonetaryValue must be greater than 0.
- Change CSS for Message Boxes on Portal
- Error: "[1001] Missing or invalid element: FromPhone."
- Emails don't show up in GMAIL
- HardError:[120121] The shippers shipper number...
- How to create Zapier Private App for SupportSync
- Forms hang and become slow when inputting data
- How to send surveys via Zapier and SurveyMonkey
- File format is not valid for Products import
- How to notify the team when a Case, Return or Parts Request is created, received, etc.
- How to open shipping labels in PDF format
- How to cancel a return that has been received or shipped
- Printing multiple shipping labels for shipments with more than one box
- Error in Shipping: "[163] Error parsing XML data."
- Adding custom text to the New Request page
- Products are not available for selection
- Attaching Files to Cases, Returns and Parts Requests
- USPS Shipping Errors
- Case Comment Types & Marking a Case Replied
- How to create articles to display on the customer portal
- Importing Customers
- UPS Setup Information