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Zendlesk App Permissions and Shipping Options

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Jeff Kolyer
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To create Prepaid Labels and Advance Replacement the user's access level must be Manager or Admin. 

 

Note: After changing the access level in SupportSync, make sure to logout and back to the Zendesk app: 

 

1. Advance Replacement & Prepaid Label are not available:

Ticket1.png

 

2. Change user's access to Manager or Admin.

Ticket5.png

3. Sign out of Zendesk app.

Ticket2.png

 

4. Login to the Zendesk app.

Ticket3.png

5. Advance Replacement & Prepaid Label are available.

Ticket4.png

 

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