To create Prepaid Labels and Advance Replacement the user's access level must be Manager or Admin.
Note: After changing the access level in SupportSync, make sure to logout and back to the Zendesk app:
1. Advance Replacement & Prepaid Label are not available:
2. Change user's access to Manager or Admin.
3. Sign out of Zendesk app.
4. Login to the Zendesk app.
5. Advance Replacement & Prepaid Label are available.
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