We are currently experiencing an outage. We're aware of the problem and are working to fix it.
FedEx is currently experiencing an outage. They're aware of the problem and are working to fix it.

How to use the SupportSync API


The API uses Basic Auth. You use one of the users in your SupportSync account to access the API. 

To use, encode the Username + ":" + Password as Base64 and include in the request header.

In this example our user has the following info. You would use a user from your SupportSync account:

Username = testuser

Password = testing123

Encode to Base64: "testuser:testing123" = dGVzdHVzZXI6dGVzdGluZzEyMw==

Add the following header to the request:

"Authorization Basic dGVzdHVzZXI6dGVzdGluZzEyMw==" 


To demonstrate how the API works, let's create a call to get a customer from SupportSync.


First, see the documentation: https://help.supportsync.com/crm/api/help


We'll use the APITester Sites: 




We'll use the following call to get a customer: 

https://[domain].supportsync.com/crm/api/[app]/Customers/GetCustomer/[Base64-encoded email address]


Domain: This is your SupportSync domain: yourbrand.supportsync.com

In this example our domain is: blr-demo.supportsync.com


App: This setting is used to track the app being used. Simply use the value "app" for this.


Step 1. Encode the Username and Password to Base64

Here we'll use the site: https://www.base64encode.org/ to encode the data.

Choose ENCODE and encode the string: [Username]:[Password] into Base64 format.

*Don't forget the COLON : between the two values. 

In our example:

Username = testuser

Password = testing123

testuser:testing123 = dGVzdHVzZXI6dGVzdGluZzEyMw==




2. Add Headers 

Add the following headers to the Test Page:

Authorization: Basic dGVzdHVzZXI6dGVzdGluZzEyMw== 

Content-Type: application/json




3. Add Customer Email

This is the email address of a customer in your SupportSync brand. For this example we'll use a test value "bob@smith.com"

Encode the customer email to Base64: 

bob@smith.com = Ym9iQHNtaXRoLmNvbQ==


4. Run the Test 

Here we're testing the API on: https://inspector.swagger.io/builder


The customer's info is returned in JSON format.

















Have more questions? Submit a request