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Change the Email Template for certain Products

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Jeff Kolyer
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You can setup a Business Rule to send a specific email template for a Product or Product Category. 

 

1. Go to Settings - Business Rules and select "Return Email Template"

 

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2. Click "New" and select the Product or Category as the Condition. 

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3. Select the Email Template to use and Save the Rule. 

 

Now the specified template will be used when the Product or Category is on a return. 

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