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Custom Fields & Views

Future related features will include (in order of development): 

- Add custom fields to email templates

- Add custom fields to Zendesk and Freshdesk apps

- New feature: Custom reports and CSV downloads

- Custom Charts

- Import Custom Fields

Check out the following video to get an overview of how we've implemented custom fields and views so far:

 

This video shows new features for Test Entries:

 

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