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About Custom Fields

Introduction

You can create custom fields to store specific information for your company. Custom fields are created for a particular MODULE such as Customers, Cases, Returns or Parts Requests and have limits based on the custom field type.

 

Custom Field Types 

Type Description
Text Used for single-line text including any combination of alpha-numeric characters 
Dropdown Allows users to choose an option from a list of values
Checkbox Used to store a true or false value
Date Allows choosing date values with date picker control
Number Used to store numeric values of positive integer only
Money Stores a money value to 2 decimal places

 

Custom Field Limits

Note: All custom field limits are per module i.e. You can add 30 custom fields in Customers, 30 fields in Cases, 30 fields in Returns, etc. 

 

1. What is a Module?

SupportSync organizes information into different classes with associated forms that we call "Modules". These modules include the following: 

- Customers 

- Cases 

- Returns

- Parts Requests

- Test Entries

 

2. Field Limits by field type:

The field limit is made up of any combination of the following field type limits: 

Field Type Limit

Text

Dropdown

Checkbox

15
Date 5
Number 5
Money 5


Note: Text, Dropdown and Checkbox fields combine for a common maximum limit.

 

 

 

 

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