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Change a Return to "Ship Only" from "Standard Return"

Here are the steps to change a Standard Return to Ship Only Return:

 

1. The following is the Standard Return with Advance Replacement:

ToShipOnly1.png

2. First, Copy and Save the Shipment Information, then click Edit next to the Shipment:

2023-07-25-1-png-1202×866- (1).png

3. Delete the Shipment:

RMA-BL22011141957-Ed-Norton-Shipping.png

4. Now, click on Edit next to the Product:

RMA-BL22011141957-Ed-Norton (1).png

5. Now Copy and Save the Serial Numbers. Then Delete the SN Receiving/Shipping and click Save:

RMA-BL22011141957-Ed-Norton.png

6. Now click Edit on the top of the Return and uncheck "Advance Replacement" and change the Return Type to "Ship Only" and click Save:

Ed-Norton-Return-BL22011141957-Details.png

Ed-Norton-Return-BL22011141957-Details (1).png

7. Click Edit to the right of the Product and enter the SN Shipping saved in previous step:

RMA-BL22011141957-Ed-Norton (2).png

8. Click "Ship" and enter the info saved from the Shipment:

RMA-BL22011141957-Ed-Norton (3).png

9. Click Save (NOT Create Label) to save the shipment info, making sure to Uncheck the "Send Notification" check box.

RMA-BL22011141957-Ed-Norton-Shipping (1).png

10. Now the return is changed to "Ship Only":

RMA-BL22011141957-Ed-Norton (4).png

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