Here are the steps to change a Standard Return to Ship Only Return:
1. The following is the Standard Return with Advance Replacement:
2. First, Copy and Save the Shipment Information, then click Edit next to the Shipment:
3. Delete the Shipment:
4. Now, click on Edit next to the Product:
5. Now Copy and Save the Serial Numbers. Then Delete the SN Receiving/Shipping and click Save:
6. Now click Edit on the top of the Return and uncheck "Advance Replacement" and change the Return Type to "Ship Only" and click Save:
7. Click Edit to the right of the Product and enter the SN Shipping saved in previous step:
8. Click "Ship" and enter the info saved from the Shipment:
9. Click Save (NOT Create Label) to save the shipment info, making sure to Uncheck the "Send Notification" check box.
10. Now the return is changed to "Ship Only":
Comments