We are currently experiencing an outage. We're aware of the problem and are working to fix it.
Maintenance Alert: SupportSync will be performing scheduled maintenance on 12/16/2023 between 11PM and 12PM PST. During this time period, SupportSync may be unavailable.
FedEx is currently experiencing an outage. They're aware of the problem and are working to fix it.
FedEx Shipping Error: "ERROR: [1000] Authentication Failed."   [Click here for latest info]

2209: ERROR: Inactive customer account

This error is not associated with your SupportSync account.
 
This error comes directly from FedEx so the only recourse we can suggest is to contact FedEx about your account:
 

"2209: ERROR: Inactive customer account"

  • This message comes directly from FedEx and indicates a problem with your FedEx account. You must contact FedEx to resolve the issue and re-activate your account. FedEx customer service is located at: https://www.fedex.com/en-us/customer-support.html

 

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