This error is not associated with your SupportSync account.
This error comes directly from FedEx so the only recourse we can suggest is to contact FedEx about your account:
"2209: ERROR: Inactive customer account"
- This message comes directly from FedEx and indicates a problem with your FedEx account. You must contact FedEx to resolve the issue and re-activate your account. FedEx customer service is located at: https://www.fedex.com/en-us/customer-support.html
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