We are currently experiencing an outage. We're aware of the problem and are working to fix it.

[Click here for Latest Info on Service Outages]

Recent Service Interruption on 2/4/2025: We are currently functioning normally.

[Click here for Latest Updates on Service Interruptions]

Maintenance Alert: SupportSync will be performing scheduled maintenance on 12/16/2023 between 11PM and 12PM PST. During this time period, SupportSync may be unavailable.
FedEx is currently experiencing an outage. They're aware of the problem and are working to fix it.
UPS Shipping: Action Required for your Account. UPS Now Requires OAuth 2: [See Latest UPS Setup Instructions]
FedEx Shipping Error: "ERROR: [1000] Authentication Failed."   [Click here for latest info]

Service Interruptions

Avatar
Jeff Kolyer
Follow

 

Service Interruption on 2/4/2025:

Status: 

[2/20/2025 11:43 AM PST]

We suspect that VMWare driver affected Network operation which is resolved.

Consistent service to our application is restored at this time. 

 

[2/17/2025 7:20 PM PST]

We experienced interruptions and are testing solution disabling VShield driver. 

 

[2/5/2025 5:38 PM PST]

No service interruptions reported since 4PM PST on 2/4/2025.

 

[2/4/2025 8:43 PM PST]

We suspect that our ISP had a DNS routing issue which seems resolved.

Consistent service to our application is restored at this time. 

 

Description: 

Clients experienced errors connecting to SupportSync via Web Site and API.

Our Zendesk app was affected with the error "502 Bad Gateway" reported.

We believe this is related to DNS and ISP issues because errors depend on location.

 

Actions Taken: 

We refreshed our DNS records to facilitate re-propagation of DNS worldwide.

SupportSync has been troubleshooting the problem with our service provider Rackspace and DNS partner GoDaddy.

 

 

 

 

Have more questions? Submit a request

Comments