Our philosophy on implementing changes:
When it comes to product returns, each company has its own unique workflow and processes. The challenge is to make the application as flexible as possible to support the various ways that companies work. To the extent possible, we try to implement those features suggested by clients into SupportSync.
The priority for changes is determined by several factors including:
- Number of clients affected or requesting change
- Is feature a custom project funded by client?
- Is feature part of "core" functionality to SupportSync?
- Subscription level of client requester
- Resources required for the feature
- Is lack of feature preventing initial signups?
We do have rare instances where clients pay for custom functionality or to expedite features:
https://www.supportsync.com/custom
Currently considered changes include:
- Stripe Integration
- Add Air Waybill (AWB) when emailing Intl FedEx Prepaid Labels
- Add ZPL Support to Prepaid Labels
- Look into Serial Number History Report
- Look into DHL Support
- Add Parts to emails
- Add Date Created to views
- Add Team Notify for Change of Address
- Add CTO and Tax ID to customs docs
- Print Waybill for FedEx Intl
- Edit Case Title
- Add Canada Post to Shipping
- Business Rule to Select email template by Country
- Business Rule to Select email template by Return Reason
- Redesign Category/Product Selector for large datasets
- History/Events log to track changes
- Add option to disable autocomplete
- Cases Issue: If no comments, only number appears in view
- Put limit on images in portal
- CC Email Field
- Clone product including the parts list
*There is no guarantee that the considered changes mentioned above will be undertaken.
Recently Completed changes include:
2024:
- Change: Action Group RC restriction removed.
- Add Option to Limit Data Returned
- Add Option to Hide all Reports & Export
- Allow Users access to Advanced Return Options
- Add Email Address to Alerts
- Add Report for Return Center Changed
- Make Serial Numbers Optional
- Add Alerts for Return Center Changed
- Add fields "Payment Method" and "Credit Method" to email templates
- Add OAuth 2.0 to UPS Shipping
- Add custom fields to email notifications
- Apply Tests to only certain products
- Increase password attempts from 5 to 15
- Add more users to Enterprise plans
- Fix Edit Return Currency value
- Add Tax ID to invoice
- Encrypt Password Reset Code
- Add fields to Customs Forms
2023:
- Add Currency DKK
- Add Carrier: FedEx International Connect Plus
- Add Code to Change Password
- Fix PDF for "include in box" label of Prepaid labels is offset
2022:
- Add ZPL Printer Support
- Add Air Waybill (AWB) Support to FedEx Intl
- Separate Customs Docs and ETD for FedEx Intl
- Add fields to Response Templates for Shipped Product, Prepaid Label Tracking, etc.
- Fix Prepaid Label cutout in email is offset
- Add Polish Currency PLN
- Print selected fields, action on Shipping Labels
- Fix Error adding note to return
- Add QTY and Product to Shipping Label
- Add Source Case to Email Template
- Differ Payment Status & Processing Status in view
- Autocomplete error on first load
- Speed up Summary Totals
- Add timeout to USPS Address Validation
- Change DMARC level
- Add Delete Return Centers
- Add "Credit Only" to events for Team Notify
- Add Address Fields to Return report
- Fix SN location is changed in multiple Return Centers
- Add Residential Indicator to UPS
- Fix FedEx Tracking Link
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