Introduction
You can create custom fields to store specific information for your company. Custom fields are created for a particular MODULE such as Customers, Cases, Returns or Parts Requests and have limits based on the custom field type.
Custom Field Types
Type | Description |
Text | Used for single-line text including any combination of alpha-numeric characters |
Dropdown | Allows users to choose an option from a list of values |
Checkbox | Used to store a true or false value |
Date | Allows choosing date values with date picker control |
Number | Used to store numeric values of positive integer only |
Money | Stores a money value to 2 decimal places |
Custom Field Limits
Note: All custom field limits are per module i.e. You can add 30 custom fields in Customers, 30 fields in Cases, 30 fields in Returns, etc.
1. What is a Module?
SupportSync organizes information into different classes with associated forms that we call "Modules". These modules include the following:
- Customers
- Cases
- Returns
- Parts Requests
- Test Entries
2. Field Limits by field type:
The field limit is made up of any combination of the following field type limits:
Field Type | Limit |
Text Dropdown Checkbox |
15 |
Date | 5 |
Number | 5 |
Money | 5 |
Note: Text, Dropdown and Checkbox fields combine for a common maximum limit.
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