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Label Printing Software and Issues (Pre-4/1/2020)

*This article applies to the printer client software used before 4/1/2020.*

 

1. You will need to install the WebClientPrint program to print labels to a label printer.

Use VERSION 2 of the software available here:

https://neodynamic.com/downloads/wcpp/wcpp2.aspx

 

2. Error: "US Letter Not Supported" on Mac with Dymo Label Printer 4XL or LabelRange LP620

Try these instructions to setup the printer for valid label sizes:

https://support.appath.com/setting-up-a-dymo-labelwriter-4xl-thermal-printer-on-your-mac/

Download the PDF Adobe Acrobat free version and use it to set up a custom paper size.

 

3. In order to print labels and open PDF docs, you will need to disable the POPUP BLOCKER for the browser.

Instructions for Chrome:

https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en

Instructions for Firefox:

https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting#w_pop-up-blocker-settings

 

4. Ignore this message:

2019-06-13.png

For Chrome, try the registry entry: 

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome\URLWhiteList

Value Name: 986

Value Type: REG_SZ

Value: webclientprint://*

 

5. If the printer setup HANGS on Loading printers as so:

Label_Printer_Setup.png

Click the Refresh button (highlighted in Red in the image above) again. The list of printers should be shown. 

Label_Printer_Setup2.png

6. Message: "This site is trying to open..." always pops up when printing in Microsoft Edge.

For Microsoft Edge, add the following registry entry:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Edge

Value Name: ExternalProtocolDialogShowAlwaysOpenCheckbox

Value Type: REG_DWORD

Value: 1

 

 

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